Unlock the Key to Community Retention and Satisfaction
Find out how we are elevating community satisfaction and helping clients retain clients.
In an industry where over 50% of Board members are unhappy with their management company, understanding client sentiment is no longer optional—it's critical. Our NPS and survey services are designed exclusively for professional association management companies managing large portfolios of communities. We provide the insights you need to retain clients and elevate satisfaction.
What We Offer:
Targeted Insights: We survey decision-makers—your Board members—to uncover dissatisfaction before it leads to churn.
Real-Time Dashboards: Gain instant access to metrics, at-risk accounts, service area ratings, and client comments, empowering your executive team to take proactive action.
Anonymity for Transparency: Our third-party approach ensures respondents can be open and honest, delivering unfiltered feedback that drives meaningful change.
Actionable Strategies: Identify trends across your portfolio and focus improvement efforts where they’re needed most—whether it’s financial accuracy, timely reports, or property management.
Positive Online Reviews: With automated messaging and best practices, we turn your promoters into advocates, boosting your online reputation effortlessly.
Twice-Yearly Surveys: Regular pulse checks to track improvement and continuously refine your strategies.
Why Choose Us?
We don’t just deliver data; we provide clarity and actionable guidance. With our support, your company can improve NPS scores, retain more clients, and become a leader in community satisfaction.
Let us help you unlock the full potential of your portfolio, ensuring every community feels valued and cared for.
Contact: andrea.hardy@camascent.com